Grievance Redressal Policy
D.S. INTEGRATED FINSEC PVT LTD | CIN: U67120GJ1996PTC030222 | NBFC LICENSE NO: B.01.00327
Version History
| Version | Name of Policy/Document | Date of Approval |
|---|---|---|
| 1.0 | Grievance Redressal Policy | 01/04/2025 |
Introduction
D.S. Integrated Finsec Private Limited (hereinafter referred to as “the Company” or “DSIFPL”) is a Non-Banking Financial Company (‘NBFC’) holding a valid Certificate of Registration (“CoR”) with Reserve Bank of India (‘RBI’) vide registration no. B.01.00327 dated 26 June, 2000...
Basis
The Reserve Bank of India vide Master Direction - Non-Banking Financial Company- Systemically Important Non-Deposit taking Company...
Purpose
- All customers are treated fairly and without bias at all times.
- All issues raised by customers are dealt with courtesy and resolved on time.
- Customers are made aware of their rights...
Mechanism for Complaints
Customers, employees, and investors can lodge grievances through the following channels...
Time Frame / Escalation
The Company will always make efforts to redress complaints at the earliest...
Mandatory Display at the Offices
At the operational level, the Company shall display the following information prominently...
Interaction with Customers
The Company recognizes that customer expectations can be better appreciated through personal interaction...
Sensitizing Operating Staff
The Company understands the importance of sensitizing staff to handle complaints with courtesy, empathy, and promptness...
Review of the Policy
The Board shall review and amend this policy as and when required...